Choosing a company to design your business’s website is a significant decision.

It’s important to ask questions to make an informed choice before hiring a website designer. Over the years, we’ve had the privilege of answering questions from prospective clients looking to take their online presence to the next level.

To help you start the process, we’ve compiled a list of the top 20 questions we get asked about website design projects.

1. What’s your design process?

Our design process is pretty straightforward. We start with a free consultation to understand your business goals and needs. After you’ve accepted our project proposal, we’ll schedule a meeting to include our project manager and website designers for initial introductions. From there, the process usually goes as follows:

Strategy and Planning – We develop a plan to meet your unique business goals and needs.

Content Development – A navigation bar with all website pages is created and sent for your approval. Content is gathered or created based on your approved navigation.

Design – A rough design concept with your brand colors, design vision, and logos will be presented to you through the homepage before development on the rest of the site begins. Your design will be 100% customizable.

Page Buildout – Once you’ve approved the homepage design, we’ll keep you updated throughout the design and development process. Content will be placed where it should be, and pages from the approved navigation will be built out.

Deployment – Your website is thoroughly reviewed, tested, and navigated by our internal team before we send it to you for final approval. Once you give us the go-ahead, it’s launch day!

2. Do you have experience in my industry?

We have experience in various industries, including healthcare, education, industrial, retail, hospitality, non-profit, government, manufacturing, banking, finance, and more. Even if we have yet to work with your industry, we’re confident we can create a website that accurately represents your business.

3. How long will it take to design my website?

Your timeline depends on the complexity of the website. Factors like content creation requirements, high quantities of page buildouts, and third-party integrations may require a longer timeframe to complete. After we’ve discussed your unique goals and needs, you’ll receive an estimated deadline for launch. Our team will then remain transparent throughout the design process to ensure you know where your project stands every step of the way.

4. Will my website be customizable?

Yes! We build unique designs that reflect your brand and identity.

Every business is different, and our websites are built within WordPress to reflect accurately what makes your business special. Choose to redesign your current site or have us design one completely from scratch. No two websites we design are exactly alike. Let us know what you need, and we’ll do our best to make it happen.

Custom websites also allow your website to grow as your business does. Tell us when you need something changed or a feature updated, and we’ll adjust your pages or content accordingly. It doesn’t matter if it’s been a few months or years since the original website launched. Reach out to us with what you need and how we can help, and we’ll work with you to create another project proposal that adapts to the growing needs of your customer base.

5. How involved will I be in the website design process?

We understand that you know your business best. Transparency is important to us, and clients are involved in the website design process from beginning to end. We want to ensure your website reflects your brand and meets your business objectives.

6. Will my website be mobile-friendly?

Definitely, mobile responsiveness is a necessity. All of our websites are designed and tested with mobile users in mind.

7. Can you create e-commerce websites?

Yes, we have experience creating e-commerce websites. We’ve also developed custom programs for e-commerce websites that track inventory, generate UPCs, drop-ship products, and invoice customers. We’ll work with you to determine the best platform and programs for your specific needs.

8. Do you offer any training or support for the website?

Yes! We offer training and support to ensure our clients are comfortable with their website and its features.

Website design and development packages come with a training session to ensure everyone is on the same page about how the website functions. Your project manager and website designers are happy to answer any questions you may have, too!

9. What’s your pricing structure like?

Our pricing structure depends on the complexity of the website, specialty features, and additional services. We offer competitive pricing and customizable packages so you only pay for what you need.

Additional monthly services, like search engine optimization and pay-per-click advertising, can still be added later. Your package is completely customizable.

10. Can I see your portfolio?

Of course! We’re proud of the work that we’ve done, and we love showing it off. Check out our portfolio of previous work, along with testimonials from satisfied clients.

11. How will you communicate with me during the design process?

We’ll primarily communicate with you through email and check-in calls. Meetings for major project updates are scheduled in-person or over a video call. We also send regular updates on the progress of your website.

12. Do you offer search engine optimization (SEO) services?

Yes, we recommend adding SEO services in addition to our website design packages. We’ll work with you to determine the best keywords and strategies for your business. With an SEO package, any copywriting services we complete for your website will be customer and SEO-driven. With ongoing SEO services we monitor the rankings of those keywords, provide monthly reports and optimize content to help increase your search engine rankings for targeted keywords.

13. What happens if I need changes made after the website launch?

Website packages come with a pre-discussed amount of monthly support following the launch. Additional post-website launch support is available at an hourly rate. We want to make sure that you are satisfied with your website.

14. Do you offer website hosting?

Yes, we offer website hosting and security plans. We’ll work with you to determine the best hosting and security plan for your website.

All of our plans come with daily backups, 24/7 security monitoring, daily malware scans, malware removal, uptime monitoring, security configuration, and basic speed optimization. We want to make sure all the hard work we’ve put into your site together is safe and secure!

15. How can I monitor my website’s performance after launch?

At your request, we will add a Google Analytics tag to gather information. Google Analytics provides detailed data about your web traffic, user behavior, and conversion rates. It allows you to monitor key metrics such as the number of visitors, bounce rate, average time spent on the site, and individual page performance. We recommend using Google Analytics to monitor performance as it can help you understand your online audience and their behavior better.

P.S. We can monitor your Google Analytics account for you! Search engine optimization services include a monthly report that summarizes how people have been interacting with your site. We’ll review comparison reports and explain each section so you have the data on how and where your website has been performing.

16. Will my website be secure?

We take website security very seriously. Your website will be secure and protected from potential threats upon launch (and will stay that way as long as it is maintained). Additional security is offered through our website hosting plans.

17. Who will be my point of contact during the website design process?

You’ll be assigned a project manager to be your main point of contact throughout the website design process and beyond.

18. How do I get started?

The first step is to schedule a consultation with us. We’ll discuss your business goals and needs and create a plan for designing your website. Call us at (217) 222-1451, email us at, or fill out our online contact form!

You can also reach us on Facebook and Instagram.

19. What other services could help make my website launch successful?

Our design team sets up and develops every website we build for success. To further enhance the look of your new website, we offer professional photography and videography services.

Our team will travel to your location to take photos and videos of your company, products, employees, and services in action. Personal and behind-the-scenes photos show customers who you are and can help establish trust with your client base. Professional employee headshots for the staff page are available as well.

Our other ongoing services can help your website rank higher in search engines, promote customer engagement, and share important information with customers. These services include:

20. What sets Vervocity apart from others?

Our entire team genuinely cares about our clients’ success. Projects are completed in-house by our talented team with expertise in various departments. We are committed to staying up-to-date on the latest industry trends and researching innovative ways to stay ahead of the game. Collaboration is encouraged, and we work together to make every project exceptional.

The best way to explain what makes us different is through our mission statement. Our mission is simple… to make our clients wildly successful! We will develop the right communication products to accommodate their unique business. We believe in long-lasting partnerships, embracing change, and having fun. We value hard work, honesty, and curiosity. We will never stop learning and will constantly adapt to new technology. We will ask the right – and sometimes hard – questions that are vital to achieving results.

We’ve designed websites for clients in Quincy, IL, Springfield, IL, Columbia, MO, and nationwide. Contact us today to schedule a consultation.